Refund policy
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Β
To be eligible for any damages, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youβll also need the receiptΒ of purchase and video proof.
We offer refunds / replacements only in following cases:
- You received a wrong shipment
- You received a damaged product
- You received an expired product
In any of the above case, please raise a return/ refundΒ request within 7 (seven) days from the date of delivery. To raise a return request in such cases, please drop us an email at memoriesofthearth@gmail.com
No return or any other claim will be acceptable or valid after the expiration of 7 days from the time of delivery of the product.
Please allow us 24-48Β hours toΒ review your request. Once the request is approved, we will initiate aΒ reverse pickup. Our courier partner will pick the order from your doorsteps.
Upon receiving the returned order, our service team will review the same. If the issues described by you are verified, our team will initiate a refundΒ within 24 hours.
Unfortunately, we cannot accept returns on sale items or gift cards.